Privacy Policy

milestone81 Inc. (hereinafter "the Company") establishes this Privacy Policy (hereinafter "this Policy") regarding the handling of personal information on the website "milestone" (https://milestone81.com/) (hereinafter "this Site") operated by the Company, as follows.

1. Business Operator Information

Business Operator: milestone81 Inc.
Store Name: milestone
Operations Manager: Shuhei Nishioka
Address: 2-3-23 Tennoji-cho Kita, Abeno-ku, Osaka, 545-0001, Japan
Phone Number: 06-6719-2281
Email Address: info@milestone81.com

2. Definition of Personal Information

In this Policy, "Personal Information" refers to personal information as defined by the Act on the Protection of Personal Information; it refers to information about a living individual that can identify a specific individual by name, date of birth, or other description contained in such information (including information that can be easily cross-referenced with other information to identify a specific individual).

3. Personal Information Collected

3.1 Information provided directly by customers

  • Name
  • Address (billing and shipping)
  • Phone number
  • Email address
  • Date of birth
  • Gender
  • Payment information (credit card details, etc.)
  • Inquiry details
  • Other information entered or submitted by the customer

3.2 Information collected automatically (Device information)

  • IP address
  • Web browser type and version
  • Operating system
  • Referrer URL
  • Access date and time
  • Pages visited
  • Device type
  • Cookie information

4. Methods of Collecting Personal Information

The Company collects personal information through the following methods:

4.1 Technical means

  • Cookies: Small data files saved on the customer's computer
  • Log files: Access information automatically recorded by the server
  • Web beacons: Technology used to track usage of web pages

4.2 Direct means

  • Upon member registration
  • Upon product purchase
  • Upon making an inquiry
  • Upon newsletter subscription

5. Purpose of Use of Personal Information

The Company uses the personal information collected for the following purposes:

5.1 Purposes related to service provision

  • Sales and delivery of products
  • Processing of payment
  • Management of purchase history
  • Provision of after-sales service
  • Responding to inquiries

5.2 Purposes related to marketing

  • Distribution of newsletters
  • Information on new products and services
  • Providing information on campaigns
  • Conducting surveys

5.3 Purposes related to site operation

  • Analysis of site usage status
  • Improvement and optimization of services
  • Prevention of unauthorized use
  • Ensuring security

5.4 Fulfillment of legal obligations

  • Fulfillment of obligations based on laws and regulations
  • Retention of records for dispute resolution

6. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without the customer's consent, except as provided by law. However, in the following cases, personal information may be provided without the customer's consent:

  • When required by law
  • When necessary for the protection of human life, body, or property
  • When it is particularly necessary for the improvement of public health or the promotion of the healthy development of children
  • When it is necessary to cooperate with a national or local government agency, or a person entrusted by such an agency, in performing duties prescribed by law

7. Provision to Outsourced Service Providers

The Company may provide personal information to the following outsourced providers within the scope necessary to achieve the purpose of use:

  • Shopify Inc.: Provision of e-commerce site platform
  • Shopify Payments: Payment processing service
  • Delivery carriers: Product delivery
  • Google LLC: Website analysis service (Google Analytics)
  • Meta Platforms, Inc.: SNS integration service (Facebook)

The Company will provide appropriate supervision to these outsourced providers to ensure the secure management of personal information.

8. Security Management Measures for Personal Information

The Company implements the following measures to prevent leakage, loss, or damage of personal information and for other secure management of personal information:

8.1 Organizational security management measures

  • Development of regulations for personal information protection
  • Clarification of the responsibility system
  • Education and training for employees

8.2 Human security management measures

  • Conclusion of non-disclosure agreements with employees
  • Management of access authority

8.3 Physical security management measures

  • Management of areas handling personal information
  • Theft prevention for equipment and electronic media, etc.

8.4 Technical security management measures

  • Adoption of SSL encrypted communication
  • Implementation of access control
  • Prevention of unauthorized external access

9. Regarding Cookies

9.1 Purpose of using Cookies

The Company uses cookies for the following purposes:

  • Maintaining login status
  • Shopping cart functionality
  • Analysis of site usage
  • Service improvement

9.2 Disabling Cookies

Customers can disable cookies by adjusting their browser settings, though this may prevent the use of some features on this Site.

10. Use of Google Analytics

The Company uses Google Analytics to understand how this Site is used. Google Analytics collects behavioral information using cookies, but it does not contain information that identifies individuals.

To disable information collection by Google Analytics, please use the Google Analytics Opt-out Add-on.

11. Retention Period of Personal Information

The Company retains personal information for the following periods:

  • Member information: 3 years after withdrawal
  • Purchase history: 5 years from the last purchase date
  • Inquiry history: 3 years after response completion
  • Website access logs: 1 year after acquisition

However, if retention is required by law, that period will be followed.

12. Customer Rights

Customers have the following rights against the Company:

12.1 Right to request disclosure

Right to request disclosure of retained personal information

12.2 Right to request correction, addition, or deletion

Right to request correction, addition, or deletion of personal information

12.3 Right to request suspension of use or erasure

Right to request suspension of use or erasure of personal information

12.4 Right to request suspension of provision to third parties

Right to request suspension of provision to third parties

When exercising these rights, we will respond in accordance with the law after verifying the customer's identity.

13. Inquiries regarding Personal Information

For inquiries regarding the handling of personal information, please contact us at:

milestone
Address: 2-3-23 Tennoji-cho Kita, Abeno-ku, Osaka, 545-0001, Japan
Phone: 06-6719-2281
Email: info@milestone81.com
Business hours: Weekdays 9:00–17:00 (excluding weekends and holidays)

14. Changes to the Privacy Policy

The Company may change this Policy in accordance with changes in laws or business contents. We will notify you of any significant changes via this Site or email.

15. Governing Law and Jurisdiction

This Policy is governed by Japanese law. For any disputes related to this Policy, the Osaka District Court shall be the exclusive agreed court of first instance.


Last updated: September 3, 2026