Customer Support

1. Select the product you want on the product page and click "Add to Cart"
2. Check the product details and quantity on the cart screen
3. Click "Proceed to checkout"
4. Enter your customer information (name, delivery address, email address, etc.)
5. Choose a shipping method
6. Select your payment method and enter the required information
7. After confirming your order details, click "Confirm Order"
8. You will receive an order completion email

We accept the following payment methods:

Credit card (Visa, Mastercard, American Express, JCB)

Shop Pay (faster checkout)

Apple Pay / Google Pay

Convenience store payment

*Available payment methods will be displayed at checkout.

When placing your order, please enter the following information in the "Notes" field on the cart screen.

Name of recipient for receipt request

We will issue a receipt after confirming your order.

If you enter your email address when placing an order, an account will be created automatically. No special registration procedures are required, and you will be able to check your order history, etc.

Please make sure:

Check your spam folder. Make sure the email address you entered is correct (this will be displayed on the order completion screen).
Check that your email settings allow you to receive emails from the domain "@milestone81.com".

If you still can't receive it

Please contact us using the inquiry form or another email address. Please let us know your order number (if you have one) and the name you used when placing the order. We will resend your order confirmation email.

You can check the details of your order in the order confirmation email that will be sent to you when your order is completed.
The email contains the following information:

Order number Ordered items Delivery address Payment method Order amount details

If you don't receive an email:
Please check your spam folder. There may be a mistake in the email address you entered.
Please contact us using the inquiry form or by phone.

Once your order is confirmed, it cannot be changed on the system. However, we may be able to accommodate changes before the product is shipped.

If you need it urgently, please contact us by email or phone:

If you wish to cancel, please check the return and cancellation policy listed on the Specified Commercial Transactions Act page and then contact us.

Description based on the Specified Commercial Transactions Act

You can check your past purchase history by logging in to your account.

Please log in using the account icon in the top right corner of the website. Enter your email address and you will receive a verification code. Enter this code to log in and your past order history will be displayed.

Exchanges are only accepted within 7 business days of receiving the product, and only for unused products (only tried on indoors) with no missing or damaged product accessories such as the tag or bag containing the product.
Please send an email to info@milestone81.com in advance to let us know the color and size you would like to change to that is in stock at the milestone Official Online Store.
Once you have received your approval, please send the product to the address below, prepaid, within 7 business days of receiving the product.
〒545-0001 Milestone TERADACHO 2-3-23 Tennoji-cho Kita, Abeno-ku, Osaka City Returns Receptionist 06-6719-2281

[Please note that we cannot accept exchanges if any of the following conditions apply]
If the product shows signs of having been used If the product has become scratched or soiled while in your possession *This includes products that have become stained or soiled when trying on *Products that smell of perfume or tobacco, or products with dirty or damaged boxes or bags that are part of the product, such as shoe boxes (including cases where the shipping label has been attached directly to the product or its accessories, such as cosmetic boxes)
If the tag with the product number, the bag containing the product, or other product accessories are missing or damaged If the product details page states that the product cannot be returned. If the product has a "No returns after opening" label, we cannot accept returns even if the product has been unused after opening the package If it has been more than seven business days since the product arrived Wrapping materials, food and drink
Products purchased at stores other than the milestone Official Online Store Products that have already been exchanged In addition to the above, if we reasonably determine that the return is inappropriate *If the return is due to customer convenience, the customer will be responsible for the return shipping fee *If the product is of poor quality, or if the product you received is different from the product you ordered, we will cover the return shipping fee.
In addition, we may not be able to accept returns depending on the condition of the product. If you have any questions or concerns, please contact us at info@milestone81.com

Returns are accepted within 7 business days of receiving the product, as long as the product is unused (only tried on indoors) and all accessories, such as the tag and bag, are intact and not damaged.
Please send an email to info@milestone81.com in advance to let us know you wish to return the item.
Once you have received your approval, please send the product to the address below, prepaid, within 7 business days of receiving the product.
〒545-0001 Milestone TERADACHO 2-3-23 Tennoji-cho Kita, Abeno-ku, Osaka City Returns Receptionist 06-6719-2281
Refunds will be made by bank transfer, so please enclose a note with the details of your bank account to receive the refund.
*Please note that any fees for refunds will be borne by the recipient.

Please note that we cannot accept returns if any of the following applies:
If the product shows signs of having been used If the product has become scratched or soiled while in your possession *This includes products that have become stained or soiled when trying on *Products that smell of perfume or tobacco, or products with dirty or damaged boxes or bags that are part of the product, such as shoe boxes (including cases where the shipping label has been attached directly to the product or its accessories, such as cosmetic boxes)
If the tag with the product number, the bag containing the product, or other product accessories are missing or damaged If the product details page states that the product cannot be returned. If the product has a "No returns after opening" label, we cannot accept returns even if the product has been unused after opening the package If it has been more than seven business days since the product arrived Wrapping materials, food and drink
Products purchased at stores other than the milestone Official Online Store Products that have already been exchanged In addition to the above, if we reasonably determine that the return is inappropriate *If the return is due to customer convenience, the customer will be responsible for the return shipping fee *If the product is of poor quality, or if the product you received is different from the product you ordered, we will cover the return shipping fee.
In addition, we may not be able to accept returns depending on the condition of the product. If you have any questions or concerns, please contact us at info@milestone81.com

If you receive a defective product, please contact us at info@milestone81.com . We will promptly arrange for an exchange or return.
*When making an inquiry, you will need the email address and order number you used when placing your order.

We do not offer pre-orders or notifications for new products, so please refer to our official Instagram account: @milestone81_official

We do not provide gift wrapping services.

We will use Yamato Transport to deliver your order. Depending on the size of the product, we may also use Nekopos.

We will ship your order within two business days at the latest after receiving it. Please refer to the Yamato Transport website for the number of days it will take for your order to arrive.

We are unable to combine two orders into one shipment, so please cancel your order and place a new combined order.

Please provide the inquiry number to Yamato Transport and arrange for redelivery.

Please provide Yamato Transport with the inquiry number and proceed with the change of delivery address and pick-up date and time.

If you purchase a headband here , you can also use it as a headlamp.

Please tighten the battery cap until it no longer fits. If it still does not light up, press and hold the switch to check if the lock function is activated. If it still does not light up, we apologize for the inconvenience and would appreciate your contacting us at info@milestone81.com .

Please try charging with the original battery cable. If it still does not charge, please contact us at info@milestone81.com .

Please press and hold the switch to check if the lock function is activated. If you are still unable to charge, please contact us at info@milestone81.com .

You can order from this link.

Repair process ① Request a repair Please provide a photo of the area to be repaired along with the period of use and usage conditions.
② Estimate Once we have confirmed the repair details, we will send you an estimate of the repair method, cost, and delivery time via email.
③Shipping Please confirm the estimate and send the item for repair with shipping charges prepaid.
④ Repair completion, return, and payment Once the repair is complete, we will ship the repaired item to you via cash on delivery. The repair cost will be confirmed at that time.

*milestone does not own its own factories, and therefore outsources repairs to tears and other damage to apparel products to third-party repair companies.

・Apparel products - Repairing tears: 2,000-5,000 yen, Zipper repair: 5,000-8,000 yen ・Headlamps - In most cases, replacement with a new one will incur a fee, in which case we will charge half the price of the product plus a 1,000 yen handling fee for shipping and handling.

- Apparel product - Repair of tears: Approximately 1 month, Zipper repair: Approximately 2 months - Headlamp: Approximately 2 weeks

If mud or sebum gets stuck inside the waterproof/breathable membrane, it will not be able to perform as well as it should, so be sure to wash it frequently.
When washing your clothes in the washing machine, use a gentle cycle such as the "delicates" cycle to wash delicate clothing with a mild detergent and a weak water flow.
The water-repellent properties of the fabric can be restored after washing by applying heat using a dryer, hairdryer, or iron with a cloth.

When washing your clothes in the washing machine, use a gentle cycle such as the "delicates" cycle to wash delicate clothing with a mild detergent and a weak water flow.
The water-repellent properties of the outer fabric can be restored after washing by applying heat using a dryer, hairdryer, or iron with a cloth.
We recommend storing it on a hanger. If it is stored in a compressed state for a long period of time, the padding will become flattened and will not be able to recover its loft, which will result in a decrease in its heat retention.
When storing for a long period of time, avoid storing in plastic clothing cases, plastic bags, etc. Store in a place that is not exposed to direct sunlight, has low humidity, and is well-ventilated.

We recommend hand washing. If the brim wire breaks, we cannot repair it, so if you use a washing machine, please do so at your own risk.

If the product gets wet or is left in a humid place for a long time, please make sure to dry it immediately after use (to prevent rust).

We also offer cash on delivery for some parts, so please contact us at info@milestone81.com .

We will announce this on the milestoneTERADACHO Instagram account. @milestone81_TERADACHO

We will announce this on the milestoneTERADACHO Instagram account. @milestone81_TERADACHO